What does delivery cost?

Rainfall offers free standard delivery on most items to mainland UK destinations. Please note that we do not offer free returns (unless the item is faulty within 30 days of purchase) and items that are exchanged will be charged a P&P fee of around £3-4 depending on the item and location. Please see the details for P&P regarding unwanted / faulty goods below and be aware of the return delivery costs involved prior to making your purchase. If you have any questions please do contact email 

What are your Shipping & Delivery Options?

We offer free standard delivery on all items delivered to Mainland UK. These deliveries are mainly carried out via My Hermes and are on a 2 - 5 working day service. Please note these times are approximate and we do not offer a timed delivery service.

What is the process for damaged, incorrect or missing items?

We endeavour to send out every order we receive either same day or within 24 hours of receipt (except Sat, Sun and Bank Holidays) and we pride ourselves on going that extra mile to ensure a fast, efficient service. If your payment has been taken but you have not received your umbrella/s within 48 hours of expected delivery time please get in touch, by email or phone. Usually late items or those that get lost are out of our control; however we will do what we can to get your umbrella ASAP.

Before you call - we recommend that you check with neighbors first as often items are left with them. If that does not help we recommend you contact your nearest sorting office or courier company with the tracking number. Many items that cannot be delivered are taken back there, sometimes without any communication. If nothing turns up here please give us a call and we will look into this further.

sts to be paid by by the customer.

Returning a Faulty Item

Please check your delivery within 48 hours of receipt. If an item is faulty on delivery or develops a fault within 30 days of receipt please notify us immediately. We will arrange to have the item returned to us at our cost. Items must be returned within 14 days of notification of return and either a full refund or replacement will be issued on receipt of the faulty goods.

If your item develops a fault outside the 30 day period but within 6 months of receipt please contact the office to discuss the available options. Usually within this time frame if the fault can be confirmed as a manufacturer issue then we are happy to repair or replace the item. The cost of returning the faulty item to Rainfall world is not covered by us and the cost of re sending the repaired or replacement item will require P&P by the customer. The cost for this is approx. £3 depending on the item. 

 

Process for Faulty Umbrella Returns

Please take photos of the damaged area /s to show in as much detail as possible what has occurred. Send these images on email to (email)  along with a description of the fault and how it occurred. These images are often then sent to manufacturers Head Office so that any faults can be monitored. They can also be used to establish if the fault is indeed due to a manufacturing issue or if the incident has occurred through general wear and tear / misuse or due to wind damage.

Please note - Manufacturer Faults are covered under the terms and conditions of the warranty. In cases of accidental damage, misuse or general wear and tear the item will be neither refunded or replaced. Please also note that wind damage does not constitute a faulty frame and hence damage due to wind will not be refunded as faulty.

Please ensure you use caution when using your umbrella in the wind. Unless stated that an umbrella has been specifically manufactured and tested it is generally advised not to use your umbrella in windy conditions.

As stated within Consumer Law products must be fit for purpose of use, it is therefore advised that umbrellas be fit for use and provide protection from rain but not wind. If you are in doubt as to the suitability of your chosen umbrella for the conditions in which you may choose to use it please do seek advise first - we are happy to help highlight a number of products that have been tested for wind durability as well as rain protection.

*IMPORTANT NOTICE* Parcel and contents must be checked for damage at point of delivery. If the box is visibly damaged on delivery then please ensure you sign for as damaged and notify us immediately.

Payment, Pricing & Promotions

We reserve the right to amend and update the pricing of any items on our website at any time. Changes will not affect any orders already confirmed for dispatch. We may from time to time run promotions or offer promotional codes or sale items. If there is an instance of obvious incorrect pricing (where the correct price for a product is higher than the price stated on our site) we may contact you to discuss this and could reject the order and notify you of this. Rejections will be decided at our discretion, please note we are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error. 

Placing Orders

We sell our products through a variety of mediums – the website, Amazon and eBay – all lead back to the same excellent service. Once you have selected your preferred items we have a variety of payment options to choose from – again all with the same service. However if you don’t find what you are looking for or are having trouble ordering online – please just give us a call and we can take your order over the phone.

If we are not available to help for some reason, please do leave a message and we will get back to you.(adress)

Windproof or Wind Resistant?

Unfortunately we cannot control the weather! So we and the manufacturers of umbrellas advise that you use caution opening an umbrella in windy conditions and to avoid use in strong winds and gales. Due to this we cannot refund umbrellas broken by misuse in the wind, as faulty.

We are happy to refund genuine faults that do not stand up to everyday conditions. Windproof and wind resistant frame does not mean it will not blow inside out, it refers to the frame used which means in the event that the wind blows the umbrella inside out, it can be reshaped and used in the same condition as previously. This type of frame is used to help prevent the ribs of an umbrella from breaking and hence allow the umbrella to be turned back and used without fault.

Each individual umbrella manufacturer offers a different guarantee and for this to be validated may require registration, please check the label when you receive your item.

Please Note that any purchase of goods from the site www.rainfall.world requires the customer to consult and accept the companies full terms and conditions as well as these terms of sale. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature"